MAGNOLIA ISD
Job Title: Desktop Technician I
Reports to: Director of Technology
Dept./School: Technology
Exemption Status/Test: Nonexempt
Calendar Days: 260
Pay: Pay Grade 5
Primary Purpose:
Perform on-site technical work to install, repair, and maintain computers systems including network equipment and software applications. Respond to work order requests by diagnosing and repairing network and computer hardware. Works with the Technology Department in directly managing the information systems and computer services for the district.
Qualifications:
Education
High school diploma or GED
Associate’s degree or higher preferred
Technical certifications preferred; such as but not limited to:
Microsoft MTA
Microsoft 365 Certification: Modern Desktop Admin Associate
CompTIA A+ certification
Network+ certification
Google G Suite User Certification
Clear and valid driver’s license
Special Knowledge/Skills:
Knowledge of computer workstation setup
Knowledge of computer hardware and software applications (Chrome & Windows)
Ability to install, maintain, and repair computers and peripherals
Ability to install and maintain network cables and hardware
Ability to diagnose computer problems and perform repairs
Ability to communicate with campus and departmental personnel
Ability to maintain confidentiality
Strong written, verbal, and interpersonal communication skills
Ability to work independently on tasks
Ability to maintain a strong working knowledge of desktop image solutions
Experience:
One year of work experience installing, maintaining, and repairing computers and peripherals (Some experience substitutions may be made)
Major Responsibilities and Duties:
Technical Support
1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
2. Provide technical assistance to users of computers, instructional equipment, and software.
3. Install and configure application and operating system software and upgrades.
4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
5. Assist with the organization and distribution of technology-based material for classroom use.
6. Provide tier one support for Microsoft SCCM.
7. Maintain a working knowledge of network protocols including but not limited to DNS and DHCP
8. Develop a basic working knowledge of networking infrastructure design (wired & wireless)
Equipment Repair and Maintenance
9. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers.
10. Remove old equipment and perform data migration to new machines.
11. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
12. Maintain accurate records of time and materials required to perform repairs and service.
Inventory
13. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
14. Identify, request, and control the inventory of repair parts.
Other
15. Seek out and attend necessary professional development and training.
16. Compile, maintain, and file all physical and computerized reports, records, and other documents.
17. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
18. Comply with all district and campus routines and regulations.
19. Follow district safety protocols and emergency procedures.
20. Respond to after-hours emergencies as needed.
21. All other duties assigned.
Supervisory Responsibilities:
None.
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van
Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting
Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders
Lifting: Moderate lifting and carrying (up to 49 pounds); occasional heavy lifting (50 pounds and over)