Job Title: IT Technician
Classification Title: Student Assistant III
Job Code/Grade: Hourly, Non-Exempt
Department: IT Services
Supervisor: IT Specialists
Location: Student Union Administration Office
The Student Union of San Jose State University is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.
Mission
The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.
Job Summary
Under the supervision of the IT Specialists, the IT Technician will provide general computer/help desk support to users within the Student Union, Inc via phone, remote and/or in-person. Accomplishing this by installing, supporting and maintaining computer workstations and systems.
Essential Functions and Tasks
- Provide prompt help desk support; train and assist users with the use of computer peripherals and installed software operation
- Using Qualys, identify security vulnerabilities, implement corrective actions and perform vulnerability preventative maintenance on computers
- Install, maintain, troubleshoot, resolve and upgrade workstation hardware desktop operating systems issues and applications include, but are not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
- Troubleshoot both wired and wireless network connectivity and network-based systems (printers, biometric hand scanners, etc.)
- Assist in the administration, troubleshooting and maintenance of the IT based business systems; including, but not limited to: Web servers, Windows firewalls, switches, networked print servers and printers, and user accounts
- Monitor and maintain campus IT provided enterprise solutions: Qualys, Sophos Central, Jamf and Intune
- Maintain system documentation and inventory records, including maintenance records, parts inventory, system layouts, physical diagrams, and software license record
Knowledge, Skills and Abilities (KSAs)
- Ability to follow instructions
- Ability to work with a variety of people
- Must be able to communicate orally and/or in writing to potential novice users in a manner that is diplomatic and understandable
- Ability to support and perform basic troubleshooting of operating systems and user applications. This includes, but is not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
- Understanding the basic principles of networking and system administration
- Ability to troubleshoot computer systems attached to a Microsoft domain environment
- Ability to install, configure and test, computer and printing equipment
Minimum Qualification and Specifications
- 6 months to 2 years’ experience with Microsoft and Apple-based computer systems and/or related certificates; Qualys, Sophos Central, Jamf and Intune, experience is a plus.
- Basic knowledge of TCP/IP, IT and physical security, system backup, along with disaster recovery procedures, and troubleshooting of desktop operating systems.
- Must be able to lift 50+ pounds.
Physical Demands and Work Environment
The position works in an indoor, recreation facility program-oriented environment.
The physical demands of this position are described below
Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).
Fall (Slip, Trip) Conditions that result in falls (impacts) from height or traditional walking and playing surfaces.
Lifting and carrying, often 10-25lbs, frequently 26-50lbs, occasionally 50-75 lbs.
Hearing and speaking to exchange information in person or on the telephone.
Minimum Hourly Salary: $20.00 - Maximum Hourly Salary: $22.75
This position is non-exempt from the provisions of Section 1 of the California Industrial Welfare Commission Orders.
In general, the position works a schedule based on business needs and requires early morning, evening and weekend work.
When school is in session, student assistant may work up to, but not in excess of 20 hours per week (among all concurrent positions).
When classes are not in session (i.e. summer break), student assistant may work up to, but not in excess of 40 hours per week.
Benefits
This position is employed through Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.
Equal Opportunity/Affirmative Action
The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, age, sex, marital status, pregnancy, disability, veteran’s status, or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.
California State University (CSU) Learning & Development
Within the first month, all employees are required to complete the following compliance online training sessions through CSU Learn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.
- CSU - Injury and Illness Prevention Program - one time course
- CSU - Preventing Discrimination and Harassment for Non-Supervisors – required every two years
- CSU - Sexual Misconduct Prevention Program (Title IX) - required every year
- Data Security and FERPA - required every two years
Background Check and Fingerprinting
Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.
In some cases, the background check will include a credit check and/or a Department of Motor Vehicles check, as well as a check ofl icenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.
California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.