Provide level 2 technical support.
Provide device support, including troubleshooting, maintenance and basic repairs.
Manage the technology help desk system, including regularly checking for new service requests, following up on existing service requests, and reporting monthly statistics.
Assist the Director of Innovation and Technology in coordinating District-wide technology services and plans and introducing new services, software, and hardware to staff and students.
Assist with the setup, use, and teardown of technology equipment for District/building activities, including but not limited to, testing, presentations, and board meetings.
Attend District or building technology support staff meetings and special evening school events that involve use of technology, or as directed by the Director of Innovation and Technology, the Superintendent, or Superintendent’s designee.
Assist large group instruction for professional development, as requested by the Director of Innovation and Technology.
Perform other support activities as requested by the Director of Innovation and Technology, the Superintendent, or Superintendent’s designee.