Frontline Applicant Tracking - Round Lake Area Schools District 116

Openings as of 4/2/2025
Technology

Information Technology Technician

JobID: 5269

Position Type:
  Technology/Information Technology Technician


Date Posted:
  3/20/2025


Location:
  Annex, Round Lake, IL


Date Available:
  April 3, 2025


  
SUMMARY:
 
The staff member in this position performs a full range of basic technical work to end users on a variety of hardware, software and/or network issues.
 

POSITION:  Twelve (12) month                   HOURLY WAGE: Starting at $23.13
 
 
Required Qualifications & Experience:
 
• One (1) year of experience in information technology (IT) operations support or another IT-related support area.
Essential Duties and Responsibilities:
The following identifies the primary and essential functions of the assignment and is not intended to be an exhaustive listing of all duties. 
 
• Provides a variety of user support services;
• Provides help desk and/or problem determination services to users by responding to calls, email and personnel requests for technical support;
• Assists users by determining and/or troubleshooting problems with network, hardware and software;
• Elevates more complex problems to higher level information systems staff;
• Uses hardware and/or software aids and diagnostic tools to troubleshoot network;
• Installs and configures local and network printers, scanners and other peripherals;
• Assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and other office productivity software;
• Acts as liaison between users, information systems support staff and vendors;
• Provides user support training;
• Maintains materials such as manuals, user guides and training materials;
• Performs, coordinates or assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory and distribution processes of information systems equipment and software products;
• Maintains service logs and/or on-line trouble logs, inventories of computer and/or voice equipment and diagrams;
• Performs related duties as required.
 
Necessary Knowledge, Skills, and Abilities:
The following identifies the knowledge, skills, and abilities that are essential for the PLTW Teacher (this is not intended to be an exhaustive listing of all duties).
• Knowledge of functioning and use of information systems and technology;
• Ability to provide outstanding customer service
• Ability to perform in an environment meeting Service Level Agreements (SLA).
• Knowledge of IT equipment;
• Knowledge of help desk management tools and utilities;
• Knowledge of computer operations;
• Knowledge of data control functions specific to job stream maintenance and documentation;
• Oral and written communication skills;
• Technical problem solving skills;
• Logic and analytical skills;
• Ability to install and maintain hardware, software and basic network components;
• Ability to analyze and troubleshoot simple operational and data communications problems;
• Ability to prepare and maintain records, logs and reports;
• Ability to work with individuals from diverse backgrounds.
 
 
 
APPLICATION PROCEDURE:
 
Apply online at http://www.applitrack.com/rlas/onlineapp/default.aspx





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