Work Schedule: Variable (per location), 201-work days/ 209 days with paid holidays
Evaluation: As needed
Reports to: Principal & Director of Information Technology
Compensation: Per experience
Summary: Building Technician serves as a team member under the direction of the School Principal. Main duties will include hardware/software support, troubleshooting issues concerning hardware/software and maintaining a high level of customer service.
Essential Duties and Responsibilities:
1. Provide first line troubleshooting, evaluation, and resolution of any technical problem by:
• Resolving the problem within fifteen minutes or submitting a work order describing the specifics and attempted resolution;
• Performing minor technical repairs or replacements to monitors, input devices, peripherals, computer cards, etc.;
• Assisting end users in resolving software issues, including local software re-installation or application training;
• Serving as the contact person to whom technical problems are reported and managing the building level work order process.
2. Provide basic network support by:
• Performing maintenance such as back up, set-up and maintenance of user accounts, printer configurations, and installation of networked applications;
• Updating and maintaining assigned passwords and folders.
3. Document and properly communicate instances of failure, repair, installation, and removal of hardware.
4. Task assignments are made by the Principal and Director of IT (or Director's Corporate IT designate) according to the corporation's specific needs. They may have additional input in identifying other preferred qualifications and/or appropriate duties that may exceed those described above, including:
• Installation of software ensuring legality of licensing;
• Participation in staff development activities to improve and update technical knowledge and skills and to better serve users;
• Attending departmental staff meetings.
5. Respond to crises and provide aid in accordance with business continuity and disaster recovery plans.
6. Maintain Confidentiality.
Qualification Requirements:
1. High School diploma or GED.
2. Technical skills and abilities with computer hardware and software.
3. Good interpersonal, communication, and organizational skills. Ability to be flexible.
4. Willingness to participate in on-going training to improve and/or develop job-related skills.
5. Excellent work habits, attendance record and successfully complete and pass all criminal history and child abuse clearances.
6. Shall remain free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment in the Corporation.