Frontline Applicant Tracking - 21st Century Cyber Charter School

Openings as of 3/29/2025
Support Services - Information Technology

Senior Client Platform Specialist

JobID: 488

Position Type:
  Support Services - Information Technology/Tech Support Specialist


Date Posted:
  3/11/2025


Location:
  West Chester


  At the present time, a vacancy exists in the  Information Technology Department for a Senior Client Platform Specialist 

LOCATION:
The incumbent in this position will report to and work out of one of our school campus located in - West Chester (Eastern PA)
• Our main campus location is located in West Chester: "An active university town, nestled in the heart of the Brandywine Valley just 30 minutes from Wilmington and 45 minutes from Center City Philadelphia, downtown West Chester Pennsylvania reflects the small-town charm and cosmopolitan tastes that prompted The Philadelphia Inquirer to call West Chester “one of the world’s most perfect small towns.”? 
• After 90 days of employment, the successful candidate will have the opportunity to work from home for 2 days per week. This work-from-home option allows for increased flexibility and work-life balance.

SUMMARY OF POSITION: The Senior Client Platform Specialist builds upon the foundation of the Client Platform Specialist position by ensuring the stability, security, and efficiency of our IT infrastructure and client platforms. This position will possess excellent communication skills and play a pivotal role in supporting our users by providing tier II technical support, administering a robust technology ecosystem, safeguarding sensitive information and maintaining strict confidentiality of records, information, and communications in compliance with all Federal, State and Department of Education regulations. The Senior Client Platform Specialist will leverage in-depth technical expertise to design, implement, and maintain a wide range of client platforms with a focus in a specialized area of cybersecurity, device management, cloud platform administration, or networking. As a senior leader within the tech team, the position will also provide mentorship and guidance to Client Platform Specialists, fostering a collaborative and high-performing team environment to drive technology initiatives.

JOB RESPONSIBILITIES:
• Technical Support & Customer Service

   

  • Serve as the designated escalation point for complex support requests requiring advanced troubleshooting and problem identification.

  • Deliver comprehensive training to staff on all client platforms and develop supplementary procedural documents that provide in-depth guidance to complement the delivered training. 

  • Facilitate the secure provisioning and ongoing maintenance of end-user accounts within essential systems. Implement multi-factor authentication (MFA) as a security best practice for all student and staff accounts where applicable.

  • Proactively manage and update the content filtering system to ensure its continued effectiveness and compliance with FCC and CIPA regulations.

  • Leverage remote software deployment tools to ensure consistent installation of applications across all client platforms, guaranteeing that student and staff devices are adequately equipped to fulfill instructional, operational, and security requirements.

  • Implement a system of cyclical audits and maintenance procedures to ensure the optimal health and security of SaaS applications, connected systems and devices.

  • Implement a comprehensive system of automated workflows, employing industry-best practices and tools, for the streamlined management of third-party application and operating system updates.

  • Establish and maintain a standardized process, supported by automation tools, for the continuous deployment and provisioning of end-user devices.

  • Contribute to the development and implementation of short term and long-range technology planning initiatives.

  • Participate in job-related trainings, workshops, and conferences, along with ongoing self-directed learning, to stay current on new technologies, software updates, and security protocols.

• Communication & Collaboration

   

  • Demonstrate excellent communication skills by actively listening to user concerns and leveraging analytical abilities to diagnose the root cause of the problem before implementing effective solutions.

  • Adapt communication style to the user’s technical proficiency, prioritizing clarity and conciseness in explaining problems and resolutions.

  • Maintain comprehensive documentation of support tickets, interactions, technical procedures, and solutions to facilitate effective knowledge transfer.

  • Engage in collaborative efforts with other internal teams to ensure seamless technical support and problem resolution.

• Perform other duties as assigned by the IT Director or IT Services Manager.


ESSENTIAL JOB SKILLS: 
• Excellent customer service, strong communication & problem-solving skills.

• Excellent organizational skills, and an ability to prioritize.

• Excellent verbal and written communication skills to clearly explain technical concepts to users with varying levels of expertise.

• Strong time management skills with the capacity to prioritize and switch between tasks seamlessly.

• In-depth knowledge of server administration, cloud platform architecture, and core networking principles.

• Ability to identify, diagnose, and resolve technical issues efficiently.

• Willingness to learn new technologies, software, and procedures to stay updated with the evolution of technology.


QUALIFICATIONS: 
• Education and Experience

   

  • Minimum associate’s degree or equivalent experience in the technology field.

  • Technical Certifications preferred.

  • Proven ability to design, implement, and manage IT systems with 2-5 years of experience in a relevant technical role, such as IT support specialist, help desk technician, or network administrator.

  • Hands on experience with mobile device management, identity and access management, and other administrative tool suites with an emphasis on Jamf Pro, Microsoft Entra, and Google Workspace for Education.

  • Demonstrated proficiency in modern scripting languages, with an emphasis on Swift, Python, and PowerShell.

• Skills and Abilities 

   

  • Language Skills

     

    • Ability to read, analyze, and interpret professional literature, technical procedures, software manuals, and governmental regulations.

    • Ability to write correspondence and/or procedural documents that conform to prescribed style and format.

    • Ability to effectively present information and respond to inquiries from vendors, supervisors, staff, students and or other community members.

  • Mathematical Skills

     

    • Ability to apply basic mathematical concepts in the performance of routine assignments.

  • Reasoning Ability

     

    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    • Ability to apply sound judgment to resolve conflicts and solve problems. 

    • Ability to interpret technical instructions and regulations involving both abstract and concrete variables.

  • Other Skills and Abilities

     

    • Ability to establish and maintain effective relationships with students, staff, and parents.

    • Ability to establish and maintain effective working relationships with staff, administration, agencies, and the community.

    • Skill in oral and written communication.

    • Ability to communicate clearly and concisely.

    • Ability to meet demands from several people, effectively prioritize and multi-task.

    • Valid Pennsylvania Driver’s License.



Schedule:
12 Month/ 260 Day
Monday-Friday 7:30am-3:30pm
Telework - Hybrid Available after 90 days 

Salary: Grade 5

Benefit Eligible:  Yes

Equal Opportunity Employer
The 21st Century Cyber Charter School is an Equal Opportunity Employer. 21st Century Cyber Charter School ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability.  Any individual needing assistance in making application for any opening should contact the Department of Human Resources at 484-875-5400.




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