Frontline Applicant Tracking - Denver City ISD

Openings as of 4/10/2025
Technology

Help Desk/Technician I

JobID: 1632

Position Type:
  Technology/Computer Technician


Date Posted:
  11/6/2024


Location:
  All Campuses


Date Available:
  11/11/2024


  Primary Purpose:
Provide a single point of contact for all district staff to resolve problems relating to computers, Chromebook, iPad, and related services.  Responsible for phone support, technology issue evaluation, and distribution of technology related work orders

Qualifications:
Education/Certification:
High school diploma or GED

Special Knowledge/Skills:
Broad knowledge of computer hardware and software applications.
Knowledge of various operating systems (Windows, Chrome OS, IOS)
Knowledge of MS365 and Chrome OS software.
Ability to detect and resolve technical or technology related problems

Experience:
The job requires you to be teachable.  You must be able to learn the above-mentioned tasks if you are not familiar with them.

Major Responsibilities and Duties:
Telephone Support
1. Receive phone calls and work cooperatively to assist end-users to resolve problems and use software and hardware.  Communicate with software and hardware vendors to resolve end-user problems.
2. Communicate with other technicians to resolve end-user problems.
Technical Support
3. Process technology-related work orders and assign priority to work orders.  Evaluate and recommend technology-related repairs and costs.  Arrange for contract repairs for work that cannot be performed by district staff.
4. Analyze and identify trends in issue reporting and devise preventative solutions.
Records and Reports
5. Maintain phone log records and use data to identify area for improvement including training and maintenance support.
6. Compile, maintain, and file reports, records and other documents as required.
7. Comply with policies established by federal and state law.  State Board of Education rule, and DCISD board policy.
8. Follow district safety protocols and emergency procedures.
 
Mental Demands/Physical Demands/Environmental Factors.
Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals.
Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting,
Motion: Repetitive hand motion: frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching.
Lifting: Moderate lifting and carrying over 15 pounds.
Environment: Occasional prolonged and irregular hours; occasional districtwide travel.
Mental Demands: Work with frequent interruptions, maintain emotional control under stress.
 
 




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