Frontline Applicant Tracking - West Fargo Public Schools

Openings as of 4/27/2025

Technology Support Assistant

JobID: 4084

Position Type:
  Technology/Computer Technician


Date Posted:
  4/17/2025


Location:
  Leidal Education Center


Closing Date:
  05/04/2025


            
Job Description Position Title: Technology Support Assistant Location: Leidal Education Center Department: Technology Reports To: Director of Technology Term: Year-round position Schedule: Mon-Fri Full-time Salary: Position follows the 2024-2025 Classified Salary Schedule at B232. Starting salary begins at $22.10-$24.35/hour, based on experience. Date of last review: April 2025
 












SUMMARY: The Technology Support Assistant supports district technology functions by providing technical expertise and manual skill in the installation, service, and repair of district technology assets. This position will be responsible for providing Tier 1 technical support with installation, troubleshooting, service, and repair of the district’s technology equipment, as well as district software applications. In addition, this position supports the use of technology with learners and staff in assigned service area within the school district.
 
The West Fargo Public Schools Technology Team has the core values of being learner focused, solution focused, and service driven. These core values are the foundation of our team and this position. The skills of collaboration, communication, and problem solving are essential to this position as it works closely with technology team colleagues and building-level leadership to provide end-user support to educators and learners in multiple district locations. In this entry level position within our team, we value the people skills to translate our core values into action equally with technical skills or experience. Our ideal candidate is one who is eager to make an impact on our learner and staff experience through direct interactions, sincere effort, and a growth mindset to acquire and/or translate technical skills relevant to our environment and user experience. Desired start date would by mid-to-late May so soon to be graduates are highly encouraged to apply.

To Apply: Please complete the application and provide a resume, cover letter, and three references. Applications with missing items or incomplete information may result in loss of candidacy for the position.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty and requirement satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)
Collaboration:
• Approaches technology problems with a focus on solution in a learner-oriented manner.
• Proactively engages with team members to achieve desired technology driven outcomes of the district, as well as assigned service area, through collaborations with greater technology team, building administrative teams, building staff members, and learners.
• Transports technology hardware and associated equipment for the purpose of ensuring availability of items across the district.
• Develops positive, effective working relationships with learners and staff.
Communication:
• Provides effective, timely written and verbal communication with staff, learners, and district stakeholders in regard to technology operations and situations.
• Assists in maintaining thorough documentation on problem identification, solutions, and reproduction steps.
• Connects and shares ideas through appropriate/applicable formats to express thoughts and ideas with integrity.
Compassion:
• Provides empathetic and compassionate support to end users facing technology challenges.
• Understands the complexities of cultural and global issues and how they relate to employee and learners’ experiences.
• Partners with others to resolve potential controversy and conflict through respectful discussion.
• Proactively seeks to understand the ideas, opinions, and skills of others.
Creativity:
• Assists in developing and maintaining instructional documentation processes for technological support as needed.
• Approaches technology problems with a focus on learner-oriented resolutions.
• Connects with team members and shares ideas in an effort to improve the overall learner and employee experience.
Critical Thinking:
• Demonstrates initiative to proactively identify and diagnose existing, or future, problems affecting end users.
• Applies analytical and problem-solving skills to resolve encountered issues.
• Reasons, interprets, and analyzes information to generate new knowledge and understanding.
Reflection:
• Maintains communication with supervisor and director regarding general feedback, career advancement opportunities, and areas of growth opportunities.
• Participates in appropriate training as determined by the coordinator of Technology Support Services and the Director of Technology.
Resilience:
• Maintains composure while dealing with stressful situations.
• Proactively seeks out resolutions and takes initiative to resolve knowledge gaps.
Responsibility:
• Aids staff and learners in using common software applications (i.e. Microsoft 365 Apps for enterprise and iPad apps).
• Assists in installation and support of technology software devices, hardware, and peripherals in a Windows 10 operating system and Apple iPad OS environment.
• Assists in deploying, monitoring, modifying, and maintaining a variety of district devices; district approved software and apps utilizing Ghost Client Management Suite and Mosyle Mobile Device Manager for district devices and software.
• Assists in maintaining an up-to-date and accurate inventory of IT assets in assigned service area.
• Facilitates cleaning of district computers and other technology on a regular basis.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the essential duties and responsibilities of this role, the employee is regularly required to reach with hands and arms.
• While performing the essential duties and responsibilities of this role, the employee is regularly required to stand, walk, bend, talk, and hear.
• The specific vision abilities required for this role include close and peripheral vision.
• The employee may be required to lift up to ~50 pounds.
• The employee must work with the public and various WFPS staff while simultaneously managing several competing demands.
• The employee may come in contact with bloodborne pathogens or other bodily fluids on rare occasions.
• The employee will work in an environment that has a quiet to loud noise level.
• The employee must be able to use ladders and lifts to access and reach equipment.

Education and/or Experience:
• Minimum of two-year technical degree required.
• Minimum of two years’ experience supporting computers and other forms of technology required.
• Experience in providing support in a K-12 environment or high demand technology support environment preferred.
   
Language Skills:
• Ability to read, write and comprehend technical documentation and information.
• Ability to design and effectively present information in one-on-one and group situations to learners, staff, and vendors.
• Ability to read, write, and comprehend simple instructions and short correspondences in the English language.
• Ability to communicate effectively verbally, expressively, and reactively.
   
Other Skills and Abilities:
• Exercise confidentiality, discretion, and good judgement.
• Adhere to the assigned work schedule by maintaining regular and punctual attendance.
 
SUPERVISORY RESPONSIBILITIES:
• None.

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The West Fargo Public School District is committed to maintaining a learning and working environment free from discrimination and harassment in all employment and educational programs, activities, and facilities. The District prohibits discrimination and harassment based on an individual’s race, color, religion, sex, gender identity, national origin, ancestry, disability, age, or other protected status by law. External applicants are eligible for ND Veteran’s Preference: North Dakota veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a form DD214, and if claiming disabled veteran’s status, a current letter of disability. West Fargo Public Schools is committed to diversity, equity, and inclusivity in all hiring and employment practices. Applicants who incorporate a holistic perspective and a commitment to inclusion are encouraged to apply.

 
 
 
 


Attachment(s):
• WFPS - TSA - v.2.pdf



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