Frontline Applicant Tracking - Knoxville Zoo

Openings as of 4/9/2025

Zoo Camp Instructor- Seasonal

JobID: 550

Position Type:
  Education


Date Posted:
  12/27/2024


Location:
  Zoo Knoxville


  Additional Information:  Show/Hide
Job Description
 
Job Title:  Zoo Camp Instructor
 
Department:  Education                                                                  Date Updated: 12/19/2024
 
Reports To: Zoo Camp Coordinator                                              Status: Seasonal
 
Supervises: Camp Volunteers

Pay rate: $13.50/hour
 
SUMMARY OF POSITION: 
The Zoo Camp Instructor is a seasonal position responsible for prepping and teaching day camp programs for children ages 4-17. Camps typically occur Monday – Friday from 9:00am – 3:00pm with occasional 3-day camps. Summer camp groups are divided by age into 4-5 year olds, 6-7 year olds, 8-10 year olds, 11-13 year olds and 14-17 year olds. Spring and fall break camps are a single group ages 6-10 years. 2025 camps occur March 17-21 (Spring Break), May 21 – July 30 (Summer Camp) and October 6-10 (Fall Break). Training days include working one day of spring break camp (March 17-21) and three training dates on May 3^rd, May 10^th, and May 24^th. Programming will strive to achieve the Education Department’s vision to create conservation leaders by creating opportunities for learning to inspire and empower community action for wildlife and wild places.

RESPONSIBILITIES:
• As a team member, exemplify Zoo Knoxville’s Core Values through interactions with guests and fellow team members.
• Learn and implement a pre-written curriculum for each week of camp you are scheduled to teach. This includes testing and practicing the activities beforehand, preparing materials and supplies, and leading the activities. Instructors are also responsible for leading provided “down time” or “rainy day” activities. Instructors are welcome to use their own games and activities if they are approved beforehand.
• Prepare all camp materials before each camp to ensure camp activities run smoothly. Instructors will get one full day of camp preparation for each camp theme they are assigned to teach. Prep can include things such as: making slime, soaking/washing t-shirts for tie dye, cutting out paper puppet pieces, etc.
• Provide all instruction and camper supervision for the week, with the assistance of the co-instructor and adult and youth volunteers in a way that creates a fun, positive and safe learning environment. 
• Arrive by 8:00am each day and stay until clean-up and the next day’s preparations are complete. Typically, the day ends around 4:00pm.
• Attend all staff training days and staff orientation.
• Complete online safety trainings, including CPR certification and Epi-pen training.
• Supervise youth and adult volunteers that are assisting with the camp, creating a positive volunteer experience while meeting the needs of the camp. Most volunteers will be new to working in a camp environment. 
• Present camp programs, including both interpretation of science and conservation concepts in an immersive, engaging, knowledgeable and inspiring way.
• Maintain all equipment and facilities to keep them clean, safe, and professional in appearance. This includes a full classroom clean-up at the end of each week.
• Work closely with the Zoo Camp Coordinator and the Family Education Manager to communicate with parents about the camp schedule, camper needs, concerns, and discipline.
• Other duties as assigned.
QUALIFICATIONS:
• Minimum of a high school diploma.
• Experience teaching children in a classroom, camp, or professional informal learning setting.
• Able to research, understand and interpret science concepts in an engaging fashion.
• Comfortable being around a wide variety of animals including small mammals, birds, reptiles, amphibians, and invertebrates.
• Available to teach at least seven weeks of the eleven weeks of camp offered in 2024.
• Able to communicate effectively in person, by telephone, text, 2-way radio and e-mail.
• Able to lead a group of children 3-5 miles per day through the zoo in hot weather over uneven terrain.
• Able to manage groups of children ages 4-17 while maintaining a positive environment.
• Excellent interpersonal skills and able to work well with others in a team setting.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Current knowledge of and ability to use modern electronic technology.
• Knowledge and understanding of general science concepts, especially biological concepts.
• Comfortable interacting with children and adults of all ages.
• Comfortable speaking to large groups and diverse audiences.
• Able to supervise adults and youth while maintaining a positive environment.
• Familiarity with current conservation issues.
• Self-motivated and able to work with minimal supervision.
• Flexible and able to handle unexpected situations.
Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

WORKING CONDITIONS:
As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email, and telephone.  The position hours vary depending on business needs and will require weekend and some holiday shifts. Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen.

 

 

 
 



 




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Openings as of 4/9/2025

Zoo Camp Assistant - Seasonal

JobID: 551

Position Type:
  Education


Date Posted:
  12/27/2024


Location:
  Zoo Knoxville


  Additional Information:  Show/Hide
Job Description
 
Job Title: Zoo Camp Assistant
 
Department:  Education                                                                  Date Updated: 12/19/2024
 
Reports To: Zoo Camp Coordinator                                              Status: Seasonal
 
Supervises: N/A

Pay rate: $13.50/hr
 
SUMMARY OF POSITION:
The Zoo Camp Assistant is a seasonal position that will primarily be responsible for helping the Zoo Camp Coordinator and Family Education Manager with the implementation of Zoo Camp programs. Camps typically occur Monday – Friday from 9:00am – 3:00pm with occasional 3-day camps. Training days include working one day of spring break camp (March 17-21) and three training dates on May 3^rd, May 10^th, and May 24^th. The 2025 camp season is from May 21^st – July 30^th. The position will support the Education Department’s vision to create conservation leaders by creating opportunities for learning to inspire and empower action for wildlife and wild places.
RESPONSIBILITIES:
• As a team member, exemplify Zoo Knoxville's Core Values through interactions with guests and fellow team members. 
• Arrive by 8:30am each day and stay until clean-up and the next day’s preparations are complete. Typically, the day ends around 4:00pm.
• Attend zoo camp staff training days and staff orientation.
• Complete online safety trainings, including CPR certification and Epi-pen training.
• Monitor zoo camp behavior reports to inform the Zoo Camp Coordinator and Family Education Manager about any camper behavior concerns, daily.
• Assist with supervising youth and adult camp volunteers, creating a positive volunteer experience while meeting the needs of the program. 
• Inventory, purchase, and organize camp snacks to be delivered to each classroom weekly.
• Maintain all equipment and facilities to keep them clean, safe, and professional in appearance.
• Inventory materials and create camp field journals based on each camp’s theme or age group.
• Organize and load camp carts with all necessary materials for the following week’s camps.
• Check and stock first-aid bags with required medical materials weekly.
• Assist with general zoo camp duties as needed or assigned.
• Act as a stand-in camp instructor, as needed.
• Schedule and weekly hours may vary.
QUALIFICATIONS:
• Minimum high school diploma.
• Experience teaching children in a classroom, camp, or professional informal learning setting.
• Comfortable interacting with children and adults of all ages.
• Comfortable speaking to large groups and diverse audiences.
• Available to work at least seven weeks of the eleven weeks of camp offered in 2024.
• Able to manage groups of children ages 4-17 while maintaining a positive environment.
• Able to supervise adults and youth volunteers while maintaining a positive environment.
• Able to research, understand and interpret science concepts in an engaging fashion.
• Comfortable being around and handling a wide variety of animals including small mammals, birds, reptiles, amphibians, and invertebrates.
• Excellent interpersonal skills and able to work well with others in a team setting.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Current knowledge of and ability to use modern electronic technology.
• Knowledge and understanding of general science concepts, especially biological concepts.
• Familiarity with current conservation issues.
• Self-motivated and able to work with minimal supervision.
• Flexible and able to handle unexpected situations.
• Able to communicate effectively in person, by telephone, text, 2-way radio and e-mail.
Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

WORKING CONDITIONS:
As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability communicate using a 2-way radio, email and telephone. The position hours vary depending on business needs and will require weekend and some holiday shifts. Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under these conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen. 



 




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Openings as of 4/9/2025

Attractions Associate

JobID: 558

Position Type:
  Guest Experience/Attractions Associate


Date Posted:
  1/16/2025


Location:
  Zoo Knoxville


  Additional Information:  Show/Hide
Job Title: Attractions Associate – Rides and Attractions, Tram
 
 
 
Department:  Guest Experience                                                     Date Written / Updated: January 15, 2025
 
Reports To:    Admissions & Attractions Manager                          Status:  Seasonal
 
Supervises: N/A                                                                              Pay Rate (hourly): $11.25
 
 
SUMMARY OF POSITION:
Provide a dynamic guest experience in a variety of settings by demonstrating accurate job performance, delivering exceptional customer service, and promoting fun energy, and enthusiasm.
 RESPONSIBILITIES:
• Provide excellent guest experience. Respond to guest inquiries in a courteous and
• professional manner.
• Assist in providing a safe and positive work environment for staff and guests.
• Uphold Zoo Knoxville’s core values (Care, Respect, Serve, Integrity, Educate, Fun).
• Follow and enforce all Zoo policies and procedures.
• Assist with training in areas as needed.
• Regularly staff Rides & Attractions area(s) to include carousel, train, Soaring Eagle, splash pad and other areas as needed.
• Handle an accurate cash drawer and give back correct change.
• Operate ride in safe manner, following all safety operations instructions and protocols.
 
• Follow and demonstrate all safety policies and procedures.
 
• Provide daily inspections and maintain daily maintenance and safety records for ride.
 
• Take pride in your area by maintaining appearance and cleanliness of all work areas and other public areas.
• Make sure children meet ride requirements and enforce rules.
• Monitor operations of the rides continuously and notify the appropriate personnel of any problems or unusual conditions.
• Dress appropriately based on Zoo personal appearance and dress code policy.
• Work outdoors, sitting and standing, in all weather conditions and temperatures.
• The ability to stand for extended periods of time, walk, reach with hands and arms, talk, hear, and use hands to reach and handle tickets, and money.
• Learn and retain necessary components of Tessitura-our point of sale system.
• Potential to cross train in admissions as needed.
• May need to perform duties of Admissions Associate as needed.
• Other duties as assigned.
 
 
QUALIFICATIONS:
• Must be at least 18 years old (Some other age requirements depending on attraction).
• Must demonstrate and promote team atmosphere while supporting a friendly and efficient workforce, while working with a diverse group of people.
• Excellent customer service skills.
• Must possess strong interpersonal and communication skills (written and oral).
• Must be dependable, honest and have a positive attitude.
• Must be able to lift 25 pounds.
• Must be able to work outside in varying temperatures and conditions.
• Must be available some nights, weekends, and holidays.
 
Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles
 
WORKING CONDITIONS:
As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email and telephone.  The position hours vary depending on business needs and will require weekend and some holiday shifts. Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen.
 




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Openings as of 4/9/2025

Event Experience Associate

JobID: 555

Position Type:
  Guest Experience/Event Worker


Date Posted:
  1/15/2025


Location:
  Zoo Knoxville


  Additional Information:  Show/Hide
Job Title:  Event Experience Associate
 
 
 
Department: Event Experience                                        Date Updated: January 14, 2025
 
Reports To:  Event Experience Manager                         Status: Seasonal
 
Supervises: N/A                                                               Pay Rate (hourly): $11.25
 
 
SUMMARY OF POSITION:


Provide a dynamic guest experience for Zoo Knoxville guests in a variety of settings through excellent customer service and diligent, accurate job performance.  Event Experience Team members may flex between the general event team and birthday parties depending on event schedule needs.
 
General Event Team – Event set up and facilitation of private corporate & social events.
Birthday Host – Facilitate Birthday Parties in a supportive role to ensure a smooth party.
Birthday Safari Leader – Lead party games and keep parties on task throughout the zoo.
 
RESPONSIBILITIES:
 
• As a team member, exemplify and promote Zoo Knoxville’s core values through interactions with guests and fellow team members.
• Provide excellent guest experience by consistently delivering high-level customer service and responding to guest inquiries in a courteous and professional manner.
• Assist in providing a safe and healthy work environment for staff and guests.
 
• Demonstrate and enforce all Zoo policies and procedures.
• Accurately perform transactions in an efficient, courteous, and timely manner.
• Maintain appearance and cleanliness of all work areas and surrounding public spaces, including equipment.
• Work events, including corporate, social (weddings), and birthday parties. This includes many events after general zoo hours as well as on nights and weekends.
• Communicate accurate and engaging information about our animals and conservation efforts during events to individuals/groups of various ages.
• Assist in setting up and/or breaking down various event locations within the zoo. This includes lifting and carrying various equipment, such as tables and chairs.
• Assist in other Guest Experience operations as requested.
 
QUALIFICATIONS:
• Must demonstrate and promote a team atmosphere while supporting a friendly and efficient workforce and working with a diverse group of people.
• Excellent customer service.
• Strong interpersonal and communication skills (written and oral).
• Ability to work in fast-paced environment.
• Must be dependable and honest with a positive attitude and strong work ethic.
• Ability to lift at least 25 pounds.
• Ability to work outdoors, sitting or standing as directed, in varying temperatures and weather conditions for extended periods of time.
• Have a flexible work schedule; must be available some nights, weekends, and holidays.
 
Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

WORKING CONDITIONS:
As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email, and telephone.  The position hours vary depending on business needs and will require weekend and some holiday shifts.  The individual must be able to tolerate extremes in outdoor temperatures and weather conditions.  Must be able to lift and carry up to 25 lbs.  Must be to stand for long periods of time on varying surfaces.  Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen and background check.  Periodic, random drug screens are required.
 




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Openings as of 4/9/2025

Admissions Associate

JobID: 560

Position Type:
  Guest Experience/Front Gate/Admissions


Date Posted:
  1/23/2025


Location:
  Zoo Knoxville


  Additional Information:  Show/Hide
Job Title: Admissions Associate
 
 
 
Department:  Guest Experience                               Date Written / Updated: January 23, 2025
 
Reports To: Admissions & Attractions Manager       Status:  Seasonal with opportunity to move to part-time-dependent on a 90-day review.
                                                                                    .
 
Supervises: N/A                                                        Pay: $11.25/hr. with opportunity to move to $12.50/hr.- dependent on a 90-day review.
 
SUMMARY OF POSITION:
Provide a dynamic guest experience in a variety of settings primarily the front gate admissions booth, ticket scanning and stroller booth while demonstrating accurate job performance, delivering exceptional customer service, and promoting fun energy, and enthusiasm.
 MAIN RESPONSIBILITIES:
• As a team member, exemplify Zoo Knoxville’s Core Values through interactions with guests and fellow team members. (Care, Respect, Serve, Integrity, Educate, Fun).
• Consistently deliver high level customer service as a front-line team member.
• Greet and welcome Zoo guests in a friendly and efficient manner.
• Respond to guest inquiries and communicate zoo rules with courtesy and professionalism.
• Contribute to a safe and positive work environment for team members.
• Learn and retain necessary components of multiple Point-of-Sale software.
• Handle large sums of money accurately and give back change correctly.
• Regularly staff front gate and other areas as assigned by management.
• Share responsibility for achieving zoo budget and sales goals via actively promoting membership benefits and meeting your monthly sales expectations.
• Follow and demonstrate all safety policies and procedures.
• Take pride in your work area by maintaining cleanliness of work areas and surrounding public spaces.
• Dress appropriately based on Zoo personal appearance and dress code policy.   
• Sit or stand inside and outside in all temperatures and weather conditions.
• Check ID’s and scan tickets or memberships accurately.
• Assist with training as needed.
• Cross train and perform duties as an Attraction Associate as needed, determined by
• supervisor.
• Other duties as assigned.
 
 
QUALIFICATIONS:
• The ability to work in a team environment with a diverse group of people.
• Excellent customer service skills.
• Strong attention to detail.
• The ability to demonstrate strong interpersonal and communication skills (written and oral).
• Dependable, honest and have a positive attitude.
• The ability to stand for extended periods of time, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, money, and receipts.
• Proficient cash handling skills preferred.
• The ability to complete basic math calculations.
• The ability to lift 25 pounds.
• The ability to work outside in varying temperatures and conditions.
• Availability should include some nights, weekends, and holidays.
 
 
Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse,
inclusive and authentic workplace, so if you’re excited about this role but your past experience
doesn’t align perfectly with every qualification in the job description, we encourage you to apply
anyway. You may be just the right candidate for this or other roles.
 
WORKING CONDITIONS:
As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email and telephone.  The position hours vary depending on business needs and will require weekend and some holiday shifts. Depending on the specific tasks, this position will be required to work within proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen.
 




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Openings as of 4/9/2025

Guest Experience Mascot

JobID: 556

Position Type:
  Guest Experience/Mascot


Date Posted:
  1/15/2025


Location:
  Zoo Knoxville


  Additional Information:  Show/Hide
Job Title: Guest Experience Mascot – Seasonal
Department:  Guest Experience                                              Date Updated: 1/25/2024
Reports to:  Assistant Director of Guest Experience               Status: Seasonal 
Supervises: N/A                                                                       Pay Rate (hourly): $11.25

SUMMARY OF POSITION:
Provide a dynamic guest experience for Zoo Knoxville guests in a variety of settings through excellent customer service and diligent, accurate job performance.  Perform as various costume characters throughout the zoo.  Act as spotters alongside other costumed team members while answering general guest questions. 

RESPONSIBILITIES:
• As a team member, exemplify Zoo Knoxville’s core values through interactions with guests and fellow team members.
• Provide excellent guest experience while acting as costumed character.  Mascots must present an enthusiastic and animated character personality in suit.
• Preserve the identity of the mascot without deviating from established character.
• Respond to guest inquiries and concerns in a courteous and professional manner while moving about zoo grounds.
• Assist in providing a safe and healthy work environment for staff and guests by demonstrating and enforcing all safety protocols.
• Follow and enforce all Zoo policies and procedures.
• Maintain appearance and cleanliness of all work areas and public spaces.
• Must be energetic and engaging with guests for maximum guest experience.
• Work well with others, including children and guests of all ages.
• Flexibility to work a variety of shifts, including some nights and most weekends.
• Responsible for the upkeep and occasional maintenance of costumes and mascot space.
• Assist with training new staff in areas as needed.
• Assist in other Guest Experience operations as requested.


QUALIFICATIONS:
• Must demonstrate and promote team atmosphere while supporting a friendly and efficient work force.
• Excellent customer service attitude.
• Strong interpersonal and communication skills (oral, written and pantomime).
• Ability to work in a fast-paced environment.
• Must be dependable and honest while demonstrating a positive attitude and strong work ethic.
• Ability to stand, walk, and be active for the duration of shift.
• Ability to lift and carry 50 pounds.
• Ability to work outdoors and in varying climates while in costume.
Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

WORKING CONDITIONS:

As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email, and telephone.  The position hours vary depending on business needs and will require weekend and some holiday shifts.  The individual must be able to tolerate extremes in outdoor temperatures and weather conditions.  Must be able to lift and carry up to 50 lbs.  Must be able to stand for long periods of time on varying surfaces.  Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such, each employee must pass a pre-employment drug screen and background check. Periodic random drug screens are required.





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Openings as of 4/9/2025

IT Manager

JobID: 569

Position Type:
  IT Department


Date Posted:
  3/31/2025


Location:
  Zoo Knoxville


  Additional Information:  Show/Hide

 
Job Title: IT Manager
 

 
Department:   Information Technology                      Date Written / Updated: March 29, 2025
 
Reports To: Chief Financial Officer                           Status: Full-time, exempt 
 
Supervises: IT Systems Administrator                      Pay Range: up to low $60K
 
SUMMARY OF POSITION:
 
Zoo Knoxville is seeking a highly motivated and experienced IT Manager to oversee our organization’s technology infrastructure, ensuring seamless operations across servers, networks, audio/visual systems, helpdesk support, and overall IT strategy. As the IT Manager, you will lead a team of IT professionals, provide guidance and mentorship, and ensure the efficient functioning of all IT systems. This individual serves as the primary contact for all third-party vendors, ensuring seamless coordination to optimize system efficiency, performance, and reliability. This role is ideal for an individual who enjoys strategic planning, technical management, and team development.
MAIN RESPONSIBILITIES:
• As a team member, exemplify Zoo Knoxville’s Core Values through interactions
with guests and fellow team members. (Care, Respect, Serve, Integrity, Educate,
•  
 
• Network Management:           
  • Administer and optimize the organization’s network infrastructure, ensuring robust performance and security.
  • Design and implement networking solutions (including LAN, WAN, VPN, firewalls, routers, switches) that meet organizational needs.
  • Monitor network performance, identify issues, and implement corrective actions to ensure minimal disruption.
  • Ensure network security by managing firewalls, network access controls, and intrusion detection/prevention systems.
 
 
• IT Strategy & Planning:
  • Develop and implement an IT strategy that aligns with organizational goals and drives business growth.
  • Plan and manage IT budgets, identifying cost-effective solutions for the organization’s technological needs.
  • Collaborate with other departments to identify technological needs and develop solutions that improve operational efficiency.
• Helpdesk Support:
  • Oversee the IT helpdesk ticketing system, ensuring timely and effective resolution of technical issues reported by staff.
  • Track and analyze helpdesk metrics to improve service efficiency and address recurring issues.
• Staff Mentorship & Development:
  • Lead, mentor, and develop IT staff, providing guidance and fostering a collaborative team environment.
  • Conduct regular performance evaluations and provide ongoing feedback to staff members.
  • Organize training, documentation, and professional development opportunities to ensure team members are up-to-date with the latest technologies and best practices.
  • Foster a culture of continuous improvement, innovation, and excellence within the IT team.
• Other duties as assigned.
 
 
QUALIFICATIONS:
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Proven experience as an IT Manager or in a similar leadership role within IT operations.
• Strong knowledge of network, helpdesk, and IT infrastructure.
• Knowledge of best IT practices and tools, including firewall management, VPN, and data protection strategies.
• Familiarity with helpdesk management and customer support practices.
• Excellent problem-solving, communication, and organizational skills.
• Leadership experience with a track record of mentoring and developing IT staff.
• The ability to work in a team environment with a diverse group of people.  
• Strong attention to detail.
• The ability to demonstrate strong interpersonal and communication skills (written and oral).
• Dependable, honest and have a positive attitude.
• The ability to lift 25 pounds.
• The ability to work outside in varying temperatures and conditions.
• Availability should include some nights, weekends, and holidays.
 
Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse,
inclusive and authentic workplace, so if you’re excited about this role but your past experience
doesn’t align perfectly with every qualification in the job description, we encourage you to apply
anyway. You may be just the right candidate for this or other roles.
 
WORKING CONDITIONS:
As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email and telephone.  The position hours vary depending on business needs and will require weekend and some holiday shifts. Depending on the specific tasks, this position will be required to work within proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen.
 




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Openings as of 4/9/2025

Housekeeper

JobID: 553

Position Type:
  Operations/Housekeeping


Date Posted:
  1/14/2025


Location:
  Zoo Knoxville


  Additional Information:  Show/Hide
Job Title: Housekeeper
 
 
Department: Grounds                                            Date Updated: January 2024
 
Reports To:  Curator of Grounds, Horticulture, and Housekeeping              Supervises: N/A     
 
Status: Full-Time, non-exempt                             Pay rate: $15.00 per hour 
 
SUMMARY OF POSITION:
Following the supervision of the Lead Housekeeper and the Grounds Curator, this individual's role is to accomplish the general care and maintenance of the grounds and facilities, as well as light refuse management and other programs within the Grounds Department. The person in this position has the task of maintaining and improving the daily appearance of Zoo Knoxville grounds and facilities. This individual must keep the Lead Housekeeper, Assistant Grounds Curator, and Grounds Curator informed of activities, accomplishments, project status and requirements.


RESPONSIBILITIES:
• As a team member, exemplify Zoo Knoxville core values through interactions with guests and fellow team members.
• Follow the procedures and guidelines relating to the well-being and care of grounds and facilities. This includes constantly observing grounds and facilities and reporting problems or concerns to the Lead Housekeeper, Assistant Grounds Curator, or Grounds Curator.
• Follow and perform the assigned routinely scheduled (daily and long range) operations and activities of the Grounds and Housekeeping Department. These include regular grounds maintenance and housekeeping operations. They may involve, but not limited to, such tasks as vacuuming carpeted areas, sweeping and mopping all hard floors, cleaning (toilets, urinals, sinks, showers, mirrors, counters and partitions) and restocking all restrooms, litter pickup, maintaining the cleanliness of all pathways and paved surfaces, graffiti and gum removal, window cleaning, sign cleaning, cleaning mats, cleaning kitchen areas, cleaning appliances, cleaning water fountains, etc. Periodic activities may include, but not limited to, snow removal, stripping, sealing, and buffing all hard floors as needed, shampooing carpeted areas, and thoroughly clean whole facilities – light fixtures, walls, ceilings, air handling grates, baseboard moldings, lockers, desks, chairs, etc.
• Minor proficiency in the safe operation of housekeeping and grounds equipment to include, but not limited to, trucks, carts, ladders, blowers, sweepers, buffers, polishers, shovels, brooms, hand tools (screwdrivers, etc.) and other types of grounds and facility maintenance tools and equipment.
• Maintaining the quality, appearance, cleanliness, safety, functionality and usability of the park, its grounds, buildings and facilities, within and leading to the park on a continual basis and in the most timely, efficient, economical and organized manner. This includes all public, animal, and support areas, and all interior and exterior components. Maintaining the quality of all Zoo property and resources, natural or man-made, which is undeveloped, used for purposes other than public or exhibit areas, or held in reserve for future use.
• Assist in the installation, set-up, and removal of special / temporary exhibits, special events, or other event related operations.
• Follow the procedures and guidelines regarding safety of personnel.
• Complete daily reports of activities, material / equipment use, and time management.
• Work with other Zoo departments to follow guidelines set up for providing a positive and educational visitor experience. Provide quality customer service to both internal and external customers.
• Demonstrate continued interest in and knowledge of advancements in the housekeeping / custodial / grounds care field.
• Adherence to any policies set forth by Knoxville Zoo or the Grounds Department to comply with all governmental or other regulatory agencies, including, but not limited to national, state, and local codes, as well as ADA standards, AZA standards, USDA (Animal and Plant Regulations), TWRA, OSHA, MOSH, EPA, DOT, etc.
• This position will require hands-on involvement. The individual assuming these responsibilities will be aware of the potential health and injury risks inherent with the operations of tools, machinery, vehicles, chemical use, heavy lifting (up to 100 pounds) and working in potentially dangerous animal and public environments.
• This individual will present a professional and neat appearance at all times. The attire will be the standard Knoxville Zoo uniform. A nametag will be worn at all times when representing this position.
• Other duties and tasks as requested or required by the Lead Housekeeper III, Assistant Grounds Curator, Grounds Curator, Operations, Deputy, or Executive Directors.
QUALIFICATIONS:
• Must be at least 21 years of age.
• Must possess a valid state issued driver license.
• Minor understanding of facilities maintenance, grounds maintenance, horticulture, landscape construction and maintenance, and greenhouse/nursery production, interiorscaping, and maintenance.
• Must possess understanding of safety practices and procedures.
• Must be able to safely operate several types of maintenance related hand tools, power tools, and light equipment.
• Must be able to interact with employees/volunteers in a positive, constructive, and professional manner consistent with established Horticulture and Grounds Department procedures, as well as Zoo Knoxville policies and procedures.
• The ability to demonstrate and impart to staff, other employees, outside service personnel and/or contractors, cooperation and teamwork is a necessity.
• Individual should be organized, efficient, accurate, self-motivated, and neat.
• Must have legible handwriting, good communication skills in English (both oral and written), including, but not limited to, having good listening skills, good oral and written comprehension, and having good speech clarity and recognition when dealing with others and while communicating on phone, two-way radio, or other forms of communication devices.
• Must possess the ability to react quickly, effectively, and logically in high stress and/or emergency situations and to follow instructions as given.
• Must have the ability to learn a basic working knowledge of the building and grounds facilities as well as the botanical species used in support of the Zoo.
 
• The individual in this position should have a minimum of one years’ experience in a grounds maintenance field and a high school diploma, or equivalent combination of education and experience.  Prior experience at an established AZA accredited zoological environment preferred.  You must be at least 21 years of age and possess a valid Tennessee driver license.
 
Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
 
WORKING CONDITIONS:
As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email, and telephone.  The position hours vary depending on business needs and will require weekend and some holiday shifts. Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen.

This is a hands-on position, and the individual must be physically capable of safely operating the variety of tools and equipment listed above and accomplishing the duties and responsibilities as outlined above.  The individual must be able to tolerate extremes in outdoor temperatures and weather conditions.  This position may require heavy lifting and moving (up to and possibly in excess of 100 pounds) repeatedly and be able to exert up to 50 pounds of force periodically.  The individual must be able to work while bending, crouching, kneeling, or balancing for extended periods of time, and should be able to crawl, push, pull, climb, while maneuvering tools and supplies, and be able to remain on feet for extensive periods.  The individual assuming these responsibilities will be aware of health and injury risks inherent with traversing to/from and working at elevated heights, below ground level, in confined spaces and with the operations of machinery, various hand and power tools, vehicles, chemical use, etc., all while working around potentially dangerous animals and their environments, in potentially dangerous situations, or in possibly life threatening locations and conditions, as well as in public environments.  The individual must have the ability to provide flexible working hours when necessary and may have to work early morning, late evenings, nights, weekends, or holidays.  This position is considered essential personnel and must report to work as usual even when the Zoo is closed due to extreme weather conditions. 
 




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Openings as of 4/9/2025

Ranger- 3rd Shift Full Time

JobID: 568

Position Type:
  Operations/Ranger (Armed Security)


Date Posted:
  3/7/2025


Location:
  Zoo Knoxville


  Additional Information:  Show/Hide
Job Title:  Ranger 3^rd Shift
 
Department: Operations                                                    Date Written: 3/25/19
 
Reports To:  Chief Ranger                                               Status: Full- Time (non-exempt)
 
Supervises:  N/A                                                      
 
Payrate: $15.00 Hourly
 
 
SUMMARY OF POSITION: Will provide a safe and secure environment at Zoo Knoxville by providing shift security protection of visitors, employees, animal collection and zoo property.  
 
RESPONSIBILITIES:
• Provide security and safety for all guests, employees and the animal collection at the Zoo.
• Provide security for all property, buildings and assets belonging to the Zoo.
• Responsible for bank/monies escorts both on and off grounds.
• Respond to emergencies or incidents that occur on Zoo property during your assigned shift and times other than your assigned shift as required.
• Provide medical treatment for injuries to visitors and staff that occur on Zoo grounds.
• Patrol Zoo grounds keeping constant vigilance on all fences and gates for unauthorized entry.
• Identify, report and respond to thefts, shoplifting, vandalism, unruly guests or employees and other unlawful acts or violation of Zoo policies on Zoo grounds.
• Identify and report hazardous or dangerous situations or conditions to maintain safety throughout Zoo grounds.
• Monitor the Ranger station to provide proper entry of employees, vendors, guests and provide customer service related duties in a professional manner.
• May be required to work 2^nd and 3^rd shifts.
• Maintain reports and paperwork as required.
• Perform miscellaneous duties as directed.
• Will not deviate from established procedures unless directed to do so by the Chief Ranger, Operations Director or CEO.
 
KNOWLEDGE, SKILLS, AND ABILITIES:
• Have the ability to diplomatically interact with guests, employees, public officials and all others doing business with, working for or visiting the Zoo.
• Have the ability to keep confidentialities where required.
• Must be proficient in or, with the required training, have the ability to quickly be proficient in basic first aid, adult CPR and infant CPR.
• Must be able to apply security training skills to properly handle routine and difficult security situations.
• Must possess the ability to correctly apply general knowledge of Zoo policies and procedures.
• Must be able to obtain a Tennessee Private Protective Services, Armed or Unarmed Guard/Officer card.
• Must be able to proficiently operate firearms and emergency equipment required for use on the job.
• Must have the ability to make critical decisions in high stress, life threatening situations.
 
QUALIFICATIONS:
• Must be at least 21 years of age and have a valid state driver’s license.
• Must have at least a high school diploma or equivalent. 
• Two year experience in police, security or military background preferred. 
• Preference to be to those who already have a Tennessee Private Protective Services, Armed or Unarmed Guard/Officer card.
 
WORKING CONDITIONS:
 
As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email and telephone.  The position hours vary depending on business needs and will require weekend and some holiday shifts. Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen.
 




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