Salary Range: $16/hour - 22/hour
Primary Purpose
Provides technical support for end-user computing devices, including desktops, laptops, and mobile devices. Troubleshoots and resolves end-user device issues, either in-person or remotely, and assists with setup, configuration, and maintenance of endpoint devices. Provides support escalated support for end-users and resolves device-related OS, connectivity, or application issues
Qualifications
High School diploma or equivalent required.
Ability to travel between work sites required.
Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends, and holidays required.
Exceptional customer service skills required.
Strong communication skills required.
A+ Technology Certification required.
CCNA, Server+ and/or AIS certifications preferred (multiple desired).
Help Desk Institute certification a plus.
Logical thinker with good problem-solving skills required.
Extensive knowledge of current operating systems for PCs preferred.
Proficient in hardware break/fix and troubleshooting preferred.
Knowledge of MACS, Chromebooks and other peripheral devices preferred.
Valid Texas driver’s license with appropriate insurance coverage
Experience
2 years of relevant experience required or equivalent combination of education and experience required
