Frontline Applicant Tracking - ECHO Joint Agreement

Openings as of 3/27/2025
Technology

Tier 1 Help Desk Technician - ECHO Joint Agreement

JobID: 505

Position Type:
  Technology


Date Posted:
  3/20/2025


Location:
  Dr. Debra Parrish-Hooks Administrative Center


Date Available:
  05/01/2025


Closing Date:
  04/30/2025


  
Title:  Tier 1 Help Desk Technician 
Reports to: Director of Technology 
Term of Employment:  12 Month Position 
 
Qualifications 
 
• Interest in technology 
• High School diploma required 
• Strong computer literacy 
 
Preferred Skills 
 
• Strong written and verbal communication skills 
• Strong interpersonal skills such as empathy and emotional intelligence 
• Previous customer service experience is a plus but not required 
• Ability to learn online with minimal direction 
• Basic understanding of computers and desire to learn technical skills 
 
Responsibilities 
 
• Use a help desk ticketing system to intake, triage, document, and troubleshoot issues 
• Troubleshoot and resolve user issues, escalating where appropriate 
• Make use of, and maintain a knowledge base to help resolve common issues 
• Make use of Active Directory or similar tools to help manage user accounts 
• Assist with equipment provisioning for newly onboarded and offboarded staff 
• Serve as the first point of contact for technical issues, escalating where appropriate 
• Other duties as assigned
Year-round work contract.  Participate in IMRF Retirement Fund.  Eligible for health insurance, sick days, personal days, and vacation days.  Salary range starts at $35,000.  
 





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