Open Positions for Hopkins Public School District

Openings as of 4/1/2025

Technology Support Associate

JobID: 5187

Position Type:
  Technology/Technology Support


Date Posted:
  11/24/2021


Location:
  Education Services Center


Date Available:
  December 2021


Closing Date:
  12/08/2021


  Job Summary:
The Technology Support Associate works in partnership with the Technology Support Specialist to provide initial troubleshooting for student and staff technology as part of the Hopkins Technology & Information Services department. Tasks include troubleshooting software & hardware, device setup, lost and found, distribution of temporary and replacement devices, recording repairs, managing inventory of available devices and coordinating repair or escalation of incidents.

Duties/Responsibilities:
 
• Provides friendly, efficient customer service to students, staff, and families needing technology support. Responds promptly to phone and face-to-face requests.
•  Provides initial troubleshooting of student and staff technology.
• Provide temporary or permanent replacement device to staff & students following initial troubleshooting if necessary.
• Maintain inventory of technology available for temporary or permanent replacement.
• Coordinate escalation of hardware and software troubleshooting & ticketing of Service Requests, Incidents, and Problems.
• Performs all other duties as assigned
Qualifications:
• High School Diploma or GED Equivalent.
• Certificate, Associate’s, Bachelor’s or current progress toward a degree in field related to job requirements is preferred.
• Experience working with students of various age groups preferred.
• Ability to support students, staff, and families in multiple languages is a highly desired skill.
• Experience working with youth, preferably from diverse backgrounds, in educational or recreational settings preferred.
• Experience in school, library, office reception desk, customer service job, or other public service role preferred.
• Experience using current computer programs to gather statistics, communicate, and generate reports on a regular basis.
• Knowledge of current technology, its capabilities, and working knowledge of basic technology troubleshooting.
Schedule:
180 days per year, 6 hours per day (30 hours per week)

Salary:
$22.43-$28.61 per hour depending on qualifications.


 




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