Open Positions for AZ State School for the Deaf and Blind

Openings as of 4/23/2025

Ombudsperson-2402 Statewide

JobID: 2402

Position Type:
  Administration/Ombudsperson


Date Posted:
  3/7/2022


Location:
  Superintendent Phoenix


            
OMBUDSPERSON

Location: Statewide Employee Status: Temporary Hours Per Week: As Needed Work Calendar: As Needed Pay Rate: $24.6720-$45.6090

CLASSIFICATION SPECIFICATION

CLASS SUMMARY: Providing independent and impartial assistance to its constituents, the primary duties of an ombudsman are (1) to work with individuals and groups within ASDB to explore and assist them in determining options to help resolve conflicts, problematic issues or concerns, and (2) to bring systemic concerns to the attention of the Board of Directors for resolution. The ombudsman works at an informal level of the organizational hierarchy and is independent of formal organizational structure. Through appointment by the Board of Directors the ombudsman operates in a manner that preserves a neutral/impartial position with respect to any concerns raised. Due to the informal, neutral and independent positioning of an ombudsman, this position will not participate in investigations, serve in any other organizational role, receive notice for the organization, make binding decisions, mandate policies, create or maintain records or reporting.   TRAINING AND EXPERIENCE: Requires BA/BS degree. 7 years of related experience or any combination of education and experience Professional Certification in Ombudsman and Complaint Handling Practice preferred Formal training in preparation for ombudsman role should include Mediation Conflict resolution processes Motivational Interviewing Skills Facilitation   LICENSING/CERTIFICATION REQUIREMENTS: Must be able to pass FBI and State background check Defensive Driver Training Program to be completed by all agency personnel that drive on State business   KNOWLEDGE OF: Formal training in preparation for ombudsman role should include Mediation Conflict resolution processes Motivational Interviewing Skills Facilitation Skilled in analysis and problem solving Excellent verbal and writing skills Ability to maintain confidentiality Ability to navigate politically through sensitive issues to a “win/win” Maintain respectful positioning throughout all situations, complaints and resolutions Comport themselves in an accountable, collaborative and transparent demeanor   DEMONSTRATED SKILL/ABILITY TO: The activities and functions of this position include but are not limited to the following: Listens and understands issues while remaining neutral with respect to the facts. The ombudsman doesn’t listen to judge or to decide who is right or wrong. The ombudsman listens to understand the issue from the perspective of the individual or group seeking assistance. This is a critical step in developing options for resolution. Assists in re-framing issues, to develop and help individuals or groups evaluate options, Assists individuals or groups to identify the shared interests of various parties impacted by issues and helps to focus efforts on potential options to meet those interests. Guides or coaches individuals to deal directly with other parties, including the use of formal resolution resources of the organization. Supports individuals in improving their skill and their confidence in giving voice to their concerns directly. Refers individuals to appropriate resolution resources that can potentially resolve the issue. Assists in surfacing issues to formal resolution channels and assist by helping give voice to the concern and /or creating an awareness of the issue. Facilitates informal resolution processes. An ombudsman may help to resolve issues between parties through various types of informal mediation. Collaborates with the Superintendent to identify potential concerns. Collects and analyzes data, reporting to the Board of Directors and Superintendent Regularly attends the Board of Directors meetings Identifies new issues and potential opportunities for systemic change for ASDB

BENEFITS

Benefit eligible employees have a variety of choices for medical, dental, vision, short-term disability, supplemental and dependent life insurance.  Offered plans provide exceptional value to our employees and their eligible dependents.   Employees have a 31-day period from effective date of hire to elected coverage.  Elected benefits could start as early as 2 weeks after hire.  Benefit eligible employees are automatically covered for basic life, non-smokers, accidental death and dismemberment and seat belt insurance.  Benefit eligible employees are automatically enrolled in the State’s retirement plan and long-term disability (LTD) program.  Enrollment is mandatory and is subject to a 26-week waiting period before initial enrollment.  Employees may also choose to participate in a deferred compensation program to take advantage of tax-deferred retirement investments.  Benefit Options also offer Employee Self-Service, Wellness, Tuition Discount, Travel Reduction, Auto & Home Insurance and Purchase Discount Programs.

CONTACT INFORMATION

For more information contact the Recruiter at: HumanResources.Recruitment@asdb.az.gov Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting the Recruiter. Requests should be made as early as possible to allow time to arrange the accommodation.   Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
 
 
 
 




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